Personalization Use Cases

Cross-tool reasoning

You can now enable AI agents to think and act coherently across multiple tools and environments — such as email, calendars, CRMs, and note-taking systems.

By connecting all user interactions through the Fastino Personalization API, your agents gain a unified understanding of the user’s context, goals, and activity — enabling them to coordinate across tools without losing continuity.

Overview

In multi-app ecosystems, agents often become siloed: one assistant handles scheduling, another manages messages, and a third tracks projects.

Fastino solves this by providing a single personalization layer that all agents can read from and write to.
This shared user model lets agents reason jointly, eliminating contradictions and fragmentation.

Key Capabilities

Capability

Description

Example

Context Federation

Combine signals from multiple tools into one user world model.

Merge Gmail and Notion data for meeting summaries.

Cross-App Reasoning

Use insights from one domain to act in another.

Use task context from Notion to write follow-up emails.

Continuity of Intent

Maintain shared goals across sessions and tools.

Consistent prioritization logic between CRM and calendar.

Multi-Agent Collaboration

Synchronize context among specialized agents.

Email and scheduling agents use shared boundaries and memory.

Example: Ingesting Multi-tool Data

Each connected tool can send structured events and documents to Fastino:

POST /ingest
{
  "user_id": "usr_42af7c",
  "source": "gmail",
  "events": [
    {
      "event_id": "evt_mail_01",
      "type": "email",
      "timestamp": "2025-10-27T09:00:00Z",
      "metadata": { "subject": "Follow-up with design team" },
      "content": "Let's schedule another sync next week to finalize assets."
    }
  ],
  "documents": [
    {
      "doc_id": "doc_notion_88",
      "kind": "note",
      "title": "Design sprint notes",
      "content": "Finalize hero section by Thursday. Ping design team in Slack."
    }
  ]
}

Once ingested, this data becomes part of a unified world model accessible across all tools.

Example: Unified Query Across Tools

Agents can retrieve context spanning multiple sources in one query:

POST /query
{
  "user_id": "usr_42af7c",
  "question": "What are Ash’s open design-related tasks and related email threads?"
}

Response

{
  "answer": "Ash has pending design tasks in Notion and a follow-up email with the design team scheduled for next week. A meeting invite is pending in Calendar."
}

This multi-source reasoning layer ensures cross-app consistency without duplicated logic.

Example: Coordinated Action

A calendar agent can reason about Slack and email data before acting:

POST /query
{
  "user_id": "usr_42af7c",
  "question": "Has the design team confirmed the Thursday sprint in Slack or email?"
}

Response

{
  "answer": "Yes. Confirmation received via Slack yesterday at 3 PM. No new updates in email."
}

The scheduling agent can now act confidently — or transparently ask for user confirmation if context is ambiguous.

Architecture

Cross-tool reasoning architecture:


All agents operate from the same adaptive user embedding, maintaining alignment across modalities and contexts.

Example: Cross-tool Memory Summary

Response

{
  "summary": "Ash’s ongoing work involves design sprints tracked in Notion, follow-ups coordinated via Gmail, and deadlines managed in Calendar. Prefers consolidated summaries across tools."
}

This deterministic summary ensures agents begin each session from a consistent state.

Example Implementation (Python)

import requests

BASE_URL = "https://api.fastino.ai"
HEADERS = {"Authorization": "x-api-key sk_live_456", "Content-Type": "application/json"}

def cross_tool_query(user_id, question):
    payload = {"user_id": user_id, "question": question}
    r = requests.post(f"{BASE_URL}/query", json=payload, headers=HEADERS)
    return r.json()["answer"]

def cross_tool_summary(user_id):
    r = requests.get(f"{BASE_URL}/summary?user_id={user_id}&purpose=cross-tool", headers=HEADERS)
    return r.json()["summary"]

# Example usage
print(cross_tool_query("usr_42af7c", "What’s the latest status across Gmail and Notion?"))
print(cross_tool_summary("usr_42af7c"))

Multi-Agent Integration Pattern

Component

Description

Example

Shared Memory Store

All agents read/write through Fastino.

Email and Slack assistants share context.

Unified Permissions

Boundaries enforced consistently.

“Do not message external users automatically.”

Event-Driven Updates

New data triggers summary regeneration.

Notion note update refreshes meeting plan.

Feedback Synchronization

Corrections logged globally.

One correction adjusts behavior across all tools.

Use Cases

Use Case

Description

Unified Personal Assistant

Coordinate email, Slack, and calendar actions using shared reasoning.

Team Collaboration Agents

Maintain consistent understanding of shared tasks across multiple systems.

CRM + Inbox Copilot

Link customer updates across Gmail and Salesforce.

Enterprise Orchestration

Keep tool-specific AI modules synchronized with one another.

Multi-Modal Memory Graphs

Connect text, actions, and structured events into one reasoning graph.

Best Practices

  • Always use a consistent user_id across all tool integrations.

  • Include source metadata in each ingestion call for traceability.

  • Use purpose=cross-tool summaries to initialize multi-agent sessions.

  • Enable deduplication (options.dedupe:true) for redundant data from integrations.

  • Pair with Action Boundaries & Transparency for safe, explainable cross-app actions.

  • Use lightweight summaries instead of full data payloads for latency-sensitive use cases.

Example: Deterministic Cross-tool Summary

Response

{
  "summary": "Ash’s active projects are split between Notion and Gmail threads. The assistant should coordinate status updates without duplicating notifications."
}

This summary can be passed into downstream systems like LangChain or MCP to align multi-tool reasoning contexts.

Summary

The Cross-tool Reasoning use case allows agents to reason cohesively across multiple environments, powered by a single user world model.
By ingesting and retrieving context from all connected tools, Fastino transforms fragmented workflows into a unified cognitive layer — enabling seamless, context-aware collaboration across apps, agents, and sessions.

Next, continue to Personalization Use Cases → Personalized Retrieval to learn how to fetch user-specific snippets and embeddings for adaptive context grounding.

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