Support & Troubleshooting
Support
Welcome to the Fastino Support Center.
This section provides resources for troubleshooting, best practices, and getting help with the Fastino Personalization API.
You’ll find answers to common integration questions, instructions for reporting issues, and links to contact our support team.
Getting Help
If you encounter problems during development or deployment, use the following resources:
Type | Description | Where to Start |
|---|---|---|
FAQs | Answers to common developer questions. | View FAQs |
Error Handling | How to interpret API errors and rate limits. | Rate Limits & Error Handling |
Contact Support | Reach out to our technical team for help. | Email support@fastino.ai |
Status Page | Check for active incidents or outages. | status.fastino.ai |
Reporting Issues
If you believe something isn’t working as expected:
Review your latest API responses for structured error messages.
Check the Rate Limits & Error Handling page for recovery steps.
Collect the following information before contacting support:
Request ID (
error.details.request_id)Timestamp
Endpoint called
Full error JSON (if available)
Once gathered, email the information to support@fastino.ai with a short description of the issue.
Contacting Support
Our support team is available during standard business hours (Mon–Fri, 9 AM–6 PM UTC).
Contact Type | Purpose | Address |
|---|---|---|
Technical Support | API errors, integration help. | |
Enterprise & SLAs | Dedicated assistance, rate-limit upgrades, and enterprise features. |
For urgent or production-impacting issues, include [URGENT] in your subject line.
Status & Uptime
You can always check real-time system health at status.fastino.ai.
The status page includes:
Current uptime and latency metrics
Scheduled maintenance windows
Post-incident reports and resolution summaries
We also post live updates about API availability in our developer dashboard.
Documentation & Community
Additional resources to help you build faster:
API Reference — Endpoint details and schema examples.
Quick Start Guide — Step-by-step onboarding.
Integration Guides — Connect with ChatGPT, Claude, and LangChain.
Community Forum — Discuss features, share tips, and post questions.
Summary
Fastino provides a full suite of self-serve and direct-support options to help you integrate, debug, and scale confidently.
If you can’t find an answer in the docs, just reach out — our support team is here to help you build the next generation of personalized, adaptive agents.
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