Privacy Policy

Last updated: January 26th 2026

Fastino (“Fastino”, “we”, “our”, or “us”) respects your privacy and is committed to protecting it through this Privacy Policy. This Policy explains how we collect, use, disclose, and safeguard your information when you use our websites, APIs, products, and services (collectively, the “Services”).

By accessing or using our Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

a. Information You Provide Directly

  • Name, email address, and contact details

  • Account credentials and authentication information

  • Billing and payment information (processed via third-party payment providers)

  • Communications with us (e.g., support requests, emails)

b. Information Collected Automatically

  • IP address, device type, browser type, and operating system

  • Usage data such as pages visited, features used, timestamps, and performance metrics

  • Cookies and similar tracking technologies

c. Customer Content

If you use Fastino’s APIs or AI services, we may process text, data, or other content you submit (“Customer Content”) solely to provide and improve the Services.

2. How We Use Information

We use the information we collect to:

  • Provide, operate, and maintain the Services

  • Process transactions and manage accounts

  • Improve, monitor, and optimize performance and security

  • Communicate with you about updates, support, or important notices

  • Comply with legal obligations

We do not sell your personal data.

3. AI Models and Training

  • Customer Content is not used to train general-purpose models unless explicitly agreed to by the customer.

  • We may use aggregated and anonymized usage data to improve system performance, reliability, and safety.

4. Sharing of Information

We may share information with:

  • Trusted service providers (e.g., hosting, analytics, payments) who process data on our behalf

  • Legal or regulatory authorities when required by law

  • Successors in the event of a merger, acquisition, or asset sale

All third parties are required to maintain appropriate security and confidentiality measures.

5. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfill the purposes described in this Policy

  • Comply with legal, accounting, or regulatory requirements

You may request deletion of your data subject to legal obligations.

6. Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect your information. However, no system can be guaranteed to be 100% secure.

7. Your Rights

Depending on your location, you may have rights including:

  • Accessing your personal data

  • Correcting inaccurate data

  • Requesting deletion

  • Objecting to or restricting processing

  • Data portability

To exercise these rights, contact us at privacy@fastino.ai.

8. International Data Transfers

Fastino may process data in countries other than your own. Where required, we use appropriate safeguards to ensure lawful cross-border data transfers.

9. Children’s Privacy

Fastino does not knowingly collect personal data from children under 13 (or under 16 where applicable). If we become aware of such data, we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact:

Fastino
Email: privacy@fastino.ai